Service Now is a cloud-based workflow automation technology that offers technical management software as a service (SaaS) and helps businesses increase operational efficiencies by streamlining and automating repetitive operations.
Service Now began as an IT service management platform, but has since developed into an enterprise service management platform for businesses, unifying all business processes from customer support to HR to security, and more. SkildGrad, a Service Now training institute in Hyderabad, has curated the best industry-oriented training course structure, involving practical learning and implementation methodology. Our trainers hail from top MNCs with immense knowledge and command over the subject and hold years of experience in real-time.
Certification
SkildGrad team has designed the course in a way to make your learning better. SkildGrad team is one of the best ServiceNow training institute with the most experienced and certified trainers.
For whom this course is:
IT professional working in the software industry and looking for a basic understanding of ServiceNow
Freshers who are looking to add cloud knowledge to their skills
Software developers, System administrators, and Projects Managers
The training will include the following;
Introduction to ServiceNow
ServiceNow basics
ServiceNow studio introduction
Application development, management tools
Client-side scripting
Server-side scripting
Application security
Importing data
Workflows and orchestration
Scheduled Script Executions and Events
Notifications
Application Properties
Introduction to the service portal
AngularJs in ServiceNow
Introduction to TPP Development
Designing reports
Requirements:
No previous programming or architecture knowledge is necessary to use this tool.
A basic understanding of computers is required.
Those who have some IT work experience or who are currently studying in a computer degree are an added advantage.
There are no items in the curriculum yet.
FAQs
The main focus of the ServiceNow Fundamentals course is to provide participants with a comprehensive understanding of the ServiceNow platform’s capabilities and applications in IT service management.
ServiceNow Architecture consists of a three-tier model, including the database layer, application layer, and user interface layer, contributing to seamless IT service delivery.
The course covers topics such as creating and modifying fields, form design, and workflows, enabling participants to tailor ServiceNow to their organization’s needs.
Incident Management focuses on handling disruptions in service, while Problem Management deals with identifying root causes and preventing incidents from recurring.
Change Management oversees controlled alterations to the environment, and Release Management ensures the successful deployment of changes.
Service Catalog design and Request Management workflow streamline service requests, enhancing user satisfaction and productivity.